Wedding Apparel General FAQ's
What is your exchange policy?
We
are happy to honor any exchanges as long as:
The
item being returned is in new condition and retains the original Item
tag. However, there are no returns or exchanges on intimate apparel
such as underwear.
Please
note, there will be no returns accepted on sale or clearance items.
Please
go on-line and place a new order for the item you wish to exchange it
for to assure that you get what you desire.
Please
send us back the unwanted item and we will credit your card upon
receipt.
Ship your exchange
to:
Exchanges
Flavor Your
Favors
114 Texas Avenue
Bronxville, NY 10708
Again,
we recommend you ship all returns via a traceable carrier and in a
well-padded box or envelope. We are not responsible for returns that
are lost or damaged during return shipping. All costs related to
exchange shipping are paid by the customer unless the item was
damaged when received.
Flavor Your Favors wants you to be completely satisfied with your online purchase. If for any reason you are not, please contact us within 14 days from receipt of your shipment. Simply email our customer service department at customercare@flavoryourfavors.com to let us know you are returning an item.
Please
note, the item being returned should be in new condition. There are
no returns or exchanges on intimate apparel, sale or clearance items.
*
Your
contact information (email and/or fax)
*
The
item number & description of the merchandise being returned.
*
The
original invoice number
Please ship your return
to:
Returns
Flavor Your Favors
114
Texas Avenue
Bronxville, NY 10708
All
items must be unworn and returned in the same condition as it was
sent. Once we have approved your return, we will process your refund
within 7 business days.
How
should I ship my return?
You
will receive an email confirmation that we are in receipt of your
email for the returning item(s). Once you've received your
confirmation, for your protection, we suggest you send all returns
via a traceable carrier and in a well-padded box or envelope. We
cannot be responsible for returns that are lost or damaged during
return shipping. All costs related to return shipping are paid by the
customer.
How are refunds
processed?
Full
refunds, excluding original shipping costs, will be given in the same
form of payment used for purchase. You will receive an email
confirmation as soon as the refund has been completed.
What
if the merchandise I ordered arrived damaged during shipping?
In
cases where merchandise arrives damaged or defective, we will gladly
replace the item and take care of all additional shipping charges
related to the return. Please contact us within 7 days of the receipt
of your damaged package. Please email us at
customercare@flavoryourfavors.com
to arrange for
a replacement item.
How do I
place an order on-line?
Browse
through our products by clicking on the "VIEW ITEM" buttons
underneath each item this page will display the detail, price, and
general information about the item. Click on the "Add to Cart"
button to add this item to your shopping cart. Click on the "View
Cart" button to review your entire order. Proceed through
check-out as directed.
If you
experience any difficulties, please send any inquiries to
customercare@flavoryourfavors.com.
How long can I expect delivery to take?
Your order will
be filled as promptly as possible. Please allow 7-12 business days to
receive your order. We will notify you as soon as possible of any
delays.
What are my shipping
options?
All
Flavor Your Favors orders are shipped via Fed-x,UPS or USPS
which takes 4-5 business days. We also ship Overnight and 2nd day
when specified in the shipping options. Shipping costs depend on the
number of items ordered:
Ground shipping $6.95 and up
Two-Day
shipping $16.95 and up
Overnight shipping $31.00 and up
Please
select "International" during checkout for any orders being
shipped outside the United States. At this time, we are unable
to ship to PO Boxes.
How do I
calculate shipping?
All shipping
charges are calculated in the shopping cart according to weight.
How
can I check the status of my order?
Once the order
has been shipped, we will send you a confirmation email. If you wish
to check on the status of your order immediately, email us at
customercare@flavoryourfavors.com
What
payment methods do you accept?
We accept Visa,
Mastercard, American Express, Discover and money orders (for off-line
transactions only) and personal check (please be advised, if
sending a personal check there will be a delay in shipping your
merchandise)
What tax rate
are you charging?
If you live in,
or ship your order to New York, we are required to charge you local
tax on your purchase.
How
will I know that my order was accepted?
Once the order
has been processed and shipped, a confirmation email will be sent to
you.
How do I place an order
off-line?
To place an order off-line, please make note of the item number and description of each item you wish to purchase.